Cardiff, Wales – March 7, 2017 Conduit Global, international business process outsourcer, was named Best Technology and Best Outsourcing Partner at the Welsh Contact Centre Awards. The Ceremony was held on March 3rd at Donald Gordon Theater in the iconic Wales Millennium Centre. The annual event, now in its 18th year, is organised by the Welsh Contact Centre Forum – the industry-led employers’ forum that delivers support to firms of all sizes. More than 700 guests were in attendance to recognise organisations and individuals for their contributions to the customer service industry.
Conduit Global is a leading customer contact partner, providing cloud-based managed services, technology, outsourcing deployment, and customer care. The BPO focuses on providing exemplary customer experience, innovation, flexibility and customer-centric partnerships with their clients.
Accepting the Best Outsourcing Partner award on behalf of Conduit Global was Business Manager Marco Ndrecaj. In attendance was Chief Executive Officer, Jay Rosenblatt, “We believe in making a difference for our customers by solving their problems in a way that builds true, everlasting partnerships. We leverage our great team of experts with specialized skillsets to help solve their toughest business challenges. It is an honor to be recognised by The Welsh Contact Centre Forum for an incredible year.”
To be considered for the prestigious “Outsourced Contact Centre of the Year” award, Conduit Global demonstrated:
- A clear understanding of client aims and objectives
- Effective and professional delivery of a range of services
- Two-way communication between the outsourcing front line and client decision makers
- Effective integration
- Investment in client relationship
Judging was concluded by a site visit.
For Best Use of Technology, Conduit Global collaborated with a major business services company to implement a geographically-resilient call-handling solution including multi-lingual speech recognition across multiple sites. Stuart Knight, Senior Director of Technology Operations, was in attendance to accept the accolades. “This award recognises Conduit Global’s ability to handle complex technical challenges. Led by highly proficient technical and project teams, we deliver robust, flexible, high quality solutions, underpinned by our Managed Services framework.”
Conduit Global employs 3,500 people, across 16 locations in 7 countries, servicing customers of the world’s most respected companies in the finance, utilities, telecommunications and healthcare sectors. Conduit Global is part of the kgb portfolio, and is a sister company to UK-based directory assistance and financial services provider, 118 118.
About Conduit Global
Conduit Global is a leading global provider of contact Centre and technology solutions with more than 23 years of experience providing services for technology, utility, healthcare, customer service, and sales organisations. Conduit Global employs 3,500 people internationally, with sites in 16 locations spanning 7 countries. The firm services customers of the world’s most respected companies in the finance, utilities, telecommunications and healthcare sectors.
About The Welsh Contact Centre Forum
The Welsh Contact Centre Forum is an industry-led employers’ forum which delivers extensive innovation and support to over 200 employers who collectively generate more than £400m a year for the Welsh economy. The Forum represents members from the financial, business services and creative sectors, legal services, ICT, retail, utilities, and public services.