Category Archives: Realwire

VXL appoints Actualis as its new distributor for France, Luxembourg and Switzerland

Manchester, UK – VXL announce a new distribution agreement with Actualis, for France, Luxembourg and Switzerland, to supply both its desktop thin clients and unified endpoint management and PC repurposing software solutions.

One of France’s leading IT hardware and software value-added distributors’ (VAD), Actualis was established in 1997 and has an extensive track record in rack mounted server solutions encompassing a wide range of processors, storage and network options.

This new distribution agreement sees Actualis further expand its existing product portfolio with the introduction of VXL’s range of thin and zero clients, CloudDesktop PC repurposing software and its class-leading, Fusion UEM, unified endpoint management software.

Frank Noon, VXL VP Worldwide Sales commented; “VXL is very much committed to a channel-only policy and Actualis’ expertise as a leading, IT distributor for France, Luxembourg and Switzerland, makes them an ideal partner to strengthen our Pan-European presence”.

Actualis customers will now have access to the widest choice of thin and zero clients featuring Windows Embedded Standard 7, Windows 10 IoT enterprise and Gio6 Linux operating systems. Available with a three-year warranty as standard, all VXL desktops support the latest industry protocols including Citrix HDX, VMware Horizon View, Microsoft RDP and Teradici PCoIP.

For organisations looking to switch to a virtualized, cloud-computing environment by extending the life of legacy PC’s, Actualis will also offer VXL’s CloudDesktop PC repurposing software. Designed to convert existing PC hardware into fully re-purposed thin clients in minutes, VXL’s CloudDesktop includes a perpetual licence for lifetime ownership and complete peace of mind.

VXL’s Fusion UEM represents a true unified endpoint management solution combining the ability to manage both mobile (smartphones, tablets, PDAs, data scanners) and desktop PCs and laptops. Devices running Android, Windows 7 and 10 Professional, Windows Embedded 7, 8 and 10 IoT, Windows Mobile, Windows POS, iOS and MacOS operating systems can be all be efficiently managed from a single dashboard console.

Extremely easy to install and use, Fusion UEM also features a perpetual license solution for lifetime ownership with no ongoing subscription. Providing complete end-to-end device management, Fusion UEM enables IT departments to easily provision devices, add updates and patches, monitor and analyse all network devices, manage access to content-management systems, enhance security and much more.

Eric Pinatton, Chief Executive, Actualis, commented, “VXL’s pricing, product performance and pedigree makes them a highly-competitive and trusted brand. These new hardware and software additions not only represent a significant enhancement to our existing product offering but also underlines our commitment to providing the best solutions for all our customers going forward” he added.

-Ends-

About VXL
VXL is a global leader in both the supply of thin clients and the creation of software for unified endpoint management, digital signage and PC desktop repurposing. VXL Software’s commitment to quality and competitiveness enables the company to provide solutions which don’t just reset the benchmark within that product category, they also deliver unprecedented value for money.

VXL’s corporate HQ, and software development team, are in Mumbai, India, with the Americas group headquarters based in Houston, Texas, and the European HQ in Manchester, UK. Dedicated sales and support offices are based in key strategic markets – including Germany, France, UAE and Singapore.

For further information, please contact: Ian Cope Tel: +44 (0) 161 775 4755 or visit: www.vxl.net (Thin Clients) or www.vxlsoftware.com (Fusion UEM, CloudDesktop & Illumineye Digital Signage).

About Actualis
Since 1997, Actualis distributes high-availability server solutions for of HPC, storage, cloud computing and virtualization. Actualis is present in France Switzerland Luxembourg but also in the main countries of French-speaking Africa.

Thanks to the expertise of its sales and technical teams, Actualis can support its clients in the integration of projects meeting the highest technical requirements. Actualis’ dedicated lab also allows the testing of different solutions they offer with their partners.

For more information, please visit: www.actualis.com or call: servicepro@actualis.com

Bell Lamb And Joynson Opts For Zylpha’s ‘Pay As You Bundle’ Document Solution

Bell Lamb & Joynson Solicitors has chosen Pay As You Go legal document bundling software from Zylpha (www.zylpha.com), for use with their LEAP case management system. Zylpha significantly reduces the time taken to produce document bundles, enabling more time to be spent with clients.

Established in 1821, Bell Lamb and & Joynson Solicitors is one of the oldest law firms in the North West of England. From their office network in Liverpool, Runcorn and Warrington, the practice has built and outstanding local reputation for quality and customer care. An important element of this is maintaining the highest standards in respect of administrative systems; including the quality of document bundles being produced. With this in mind, Bell Lamb and Joynson chose Zylpha’s digital pay-as-you-bundle software to enhance its existing LEAP case-management system.

Zylpha’s electronic Pay-As-You-Go software for LEAP case-management software, contains everything that the practice needs to create the highest quality document bundles. It can be accessed from a single-view dashboard-like screen, which makes it clear, concise and easy to use when creating even the largest most detailed bundles. This is because the system’s unique single-view digital approach streamlines and simplifies the arrangement and pagination of documents, saving a considerable amount of time and removing any complexity involved. Typically, Zylpha’s electronic bundling software delivers time savings of over 80% when compared to traditional manual bundling alternatives. Additionally, Zylpha’s system eliminates costs such as stationery, photocopying, paper file-storage and courier charges.

Commenting on the news Mike Leeman, Managing Partner at Bell, Lamb and Joynson noted; “Traditionally, document bundling has been a complex, labour intensive and time-consuming activity. In transforming this process, Zylpha has reduced what used to take days and hours into just a few minutes. The quality of the bundles produced is beyond question too. Overall, this is truly impressive as it frees up considerable time for use with clients.”

For his part, Zylpha’s CEO Tim Long welcomed Mike Leeman’s words adding, “Bell Lamb and Joynson Solicitors is a venerable practice that has built its long-standing reputation on driving quality in all it does. We are delighted therefore that the move to our pay-as-you-go electronic bundling software will save considerable time and free up vital resources. This has got to be great news for both staff and clients alike and we look forward to working closely with them in the future.”

Ends

About Zylpha www.zylpha.com
Headquartered in Southampton, Zylpha is an innovative specialist offering tools for the legal profession including:

  • Secure electronic document production and delivery.
  • Court Bundling.
  • Integration with the MOJ Portal and Land Registry Business Gateway.
  • Links to agencies for AML and Identity Verification.

The company, which was founded by Tim Long its CEO, has won widespread acclaim in both the legal and local government sectors for its systems, which transform secure communications for court and case management bundles.

For more information, please contact:

Tim Long
Zylpha Ltd.
T: 01962 658881
t.long@zylpha.com
www.zylpha.com

Or

Leigh Richards
The Right Image
T: 0844 / 561 7586
M:07758372527
leigh.richards@therightimage.co.uk
www.therightimage.co.uk

OutSystems, Workato, and Persistent Systems Announce Partnership to Accelerate Low-Code Integration and Automation Market

LONDON – 3rd October – OutSystems, provider of the number one low-code application development platform, and Workato, a platform for intelligent automation, today announced a partnership aimed at allowing organisations to rapidly realise innovation, time to value, productivity, and mission-critical objectives through readily available application connectors. Persistent Systems is integral to this partnership as a strategic implementation and go-to-market partner for both OutSystems and now Workato. Together, the companies are building new products, automating business processes and transforming customer experiences for their enterprise customers.

Through the OutSystems low-code platform, developers and business users will be able to call on Workato’s rich set of over 1,000 app connectors and over 400,000 prebuilt automation recipes to intelligently move data between OutSystems apps and thousands of applications and databases at much faster speeds. Together, OutSystems and Workato address the ever-increasing demand for:

Large enterprise core system integration – Leveraging data integration, messaging, API management, EDI and bot-assisted file transfer capabilities

Mission-critical system integration – Accelerating time to value through rapid third-party integrations and continuous automation through a readily accessible data integration layer

Connected customer experiences – Providing a consistent view of data spread across many departments to unify customer experiences across different channels

Emerging integration needs – Through AI, machine learning, and natural language processing integration, automation of chat-bot tasks, RPA and collaboration tool integration

Line of business and self-service enablement – Extend organisation and role access through HR, sales, marketing, support and IT accessible integrations

Enterprise integration platform as a service (EiPaaS) adoption is growing fast and playing an increasingly strategic role for midsize and large organisations. “Many thousands of user organisations have adopted an EiPaaS solution during the past 12 months, and Gartner estimates that over 50,000 organisations used some form of iPaaS in 2018.”*

“We are excited to partner with Workato to bring their Intelligent Automation Platform to our customers globally,” said Márcio Spínola, VP of product at OutSystems. “By extending the power and accessibility of complex and technical integration to a broader set of skill sets and users, we believe our customers will be able to slash the time it takes to deliver new innovation.”

“Leading companies use OutSystems to scale faster and create custom apps without resorting to coding by hand,” said Markus Zirn, VP of business development at Workato. “Workato is a natural partner, also championing the low-code ethos and offering a cloud-native enterprise automation platform. With Workato, OutSystems customers can automate workflows by connecting OutSystems to any combination of thousands of other cloud and on-premises apps. We are the only vendor that provides pre-built connectivity with support for custom schemas in OutSystems. This unique capability accelerates the time to value by 6X-10X. With Workato and OutSystems, customers can launch truly innovative solutions that transform customer and employee experience and deliver business value faster.”

“Persistent Systems has a long history of delivering business solutions for our customers through our Intelligent Business Automation practice and deep partnership with OutSystems. We welcome Workato to our partner ecosystem. This helps us enhance the combined value we deliver to our customers. The power of leading low code platform OutSystems and automation platform Workato helps us deploy amazing customer, partner, and employee experiences as well as build enterprise core systems. Speed and time to value are crucial to our customers; Workato and OutSystems allow us to deliver on those exact business drivers,” said Rakesh Rathod, GM, Enterprise Business at Persistent.

* Magic Quadrant for Enterprise Integration Platform as a Service, 23 April 2019, Eric Thoo, Massimo Pezzini, Keith Guttridge, Brindi Bhullar

About Workato – Workato is the operating system for today’s fast-moving business. Recognised as a leader, Workato is the only intelligent automation platform that enables both business and IT to integrate their apps and automate even the most mission-critical workflows without compromising security and governance. Workato is trusted by over 4,300 of the world’s top brands and fastest-growing innovators. For more information, visit www.workato.com or connect with us on social media:

Blog: http://www.workato.com/blog
Twitter: http://www.twitter.com/workato
LinkedIn: https://www.linkedin.com/company/workato

About Persistent Systems – Persistent Systems (BSE: PERSISTENT) (NSE: PERSISTENT) builds software that drives the business of our customers; serving software product companies and enterprises with software at the core of their digital transformation.

About OutSystems – Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organisations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire applications that easily integrate with existing systems.

Visit us at www.outsystems.com or follow us on Twitter @OutSystems or LinkedIn at https://www.linkedin.com/company/outsystems.

Agency

Jim Pople (UK)
+44 (0) 1189 497751
jim@c8consulting.co.uk

OutSystems Announces Ground-breaking Advancements to Address the Growth of Citizen Development

Pro-code, low-code, and no-code – all-in-one platform supports the full spectrum of application development balancing IT control with citizen developer participation

LONDON – 3rd October – OutSystems, provider of the number one low-code application development platform, today announced a breakthrough offering that supports the speed and agility of citizen development while giving IT the control and governance to ensure app quality. The new features allow non-IT roles to build a wide variety of applications that can be evolved within the platform to support large-scale, mission-critical business processes.

To address the growing demand for new digital solutions, IT is required to look outside of their development teams for help. Gartner predicts that by 2022, citizen developers will be building more than one-third of web and mobile employee-facing apps delivered in organisations with mature citizen development initiatives.*

In addition, the OutSystems 2019 Application Development Trends report found that, although the majority of low-code users are professional IT developers (69 percent), 44 percent are business users in collaboration with IT – in other words, citizen developers.

Citizen development is not a new concept. Self-service tools for non-IT have been around for decades,” said Márcio Spínola, vice president of product at OutSystems. “As expected, small departmental apps that solve real business problems can spread like wildfire. But very quickly, much of an organisation’s most vital processes and data can spread across a number of different apps and systems that were never designed to be mission-critical. OutSystems now provides the first all-in-one platform that allows organisations to evolve these departmental apps to become enterprise-grade – without rewriting them.”

According to Gartner, to avoid simply recreating the problems of the past where legacy self-service tools like Lotus Notes and Microsoft Access lead to chaos, controls need to be in place. Jason Wong, VP analyst at Gartner, states that “IT must be involved in some aspect of citizen development; otherwise the activities are more akin to ‘shadow IT.’”**

“OutSystems roots are in serving the needs of pro developers, allowing them to develop and architect any type of solution – even critical business applications. We understand the challenges of architecting large-scale solutions serving millions of users, and we applied that knowledge to our new no-code tools to ensure that what is generated is robust and will not hit any walls,” continued Spínola. “Accompanying these is a unique governance tool that provides complete visibility into architectural issues across an entire portfolio of applications – AI infused to automatically anticipate and tackle problems before they happen.”

Part of the industry-leading OutSystems low-code development platform, these new no-code tools combine ease of use and governance in the following ways:

Rapidly creating new web and mobile experiences – A new Experience Builder abstracts away the complexities of assembling multiple pieces of the interfaces that make for an engaging, pixel-perfect mobile experience. This allows developers at any skill level to focus on what matters most: delivering great user experiences.

Automating business processes – A new Workflow Builder abstracts complex development processes into an easy-to-use wizard, making building digital solutions simple and accessible to everyone. This framework and editor enable both IT and non-IT users to automate workflows, reduce operational costs, and improve cross-departmental communication and visibility. Information scattered across an organisation can be used to operate more efficiently.

Automatic architecture governance and refactoring – This feature provides intelligent architectural recommendations for apps, visibility into technical debt across a portfolio of apps, and AI-driven architecture refactoring to tackle problems early. Organisations can avoid the problem of growing technical debt, ensure reuse of IT-created services and components, and maintain agility with even the largest of applications.

* Gartner Market Guide for Rapid Mobile App Development Tools, Jason Wong

** Gartner Survey Analysis: Citizen Development Is Happening and IT Needs to Be More Engaged

About OutSystems – Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organisations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire applications that easily integrate with existing systems.

Visit us at www.outsystems.com, or follow us on Twitter @OutSystems or LinkedIn at https://www.linkedin.com/company/outsystems.

Agency

Jim Pople (UK)
+44 (0) 1189 497751
jim@c8consulting.co.uk

New Capabilities From OutSystems Allow Any Organisation to Easily Deliver Digital Customer Experiences Rivaling Those of Uber and Amazon

OutSystems solves one of the biggest problems facing developers today – quickly delivering brilliant, omnichannel experiences that users love

LONDON, 3rd October – OutSystems, provider of the number one low-code application development platform, today announced new digital customer experience (CX) capabilities that enable any organisation to quickly and easily deliver high-quality, omnichannel experiences that compete with the CX leaders and drive high user adoption.

“OutSystems is on a mission to eradicate ugly apps,” said Paulo Rosado, CEO of OutSystems. “CX champions, like Uber and Amazon, have radically raised the bar when it comes to amazing user experiences – completely resetting customer expectations. Companies today, no matter their industry, have to match or exceed if they want to survive. With these new CX capabilities, OutSystems has leveled the playing field, making it extremely easy for any company to build great apps that rival the CX leaders, using the skills of their existing teams.”

The new OutSystems features help organisations accelerate their end-to-end customer experience transformation and deliver highly personalised omnichannel digital customer experiences up to 10 times faster than traditional development and without the constraints of “off-the-shelf” software packages.

According to Gartner, customer-centricity is at the heart of 55 percent of business model changes*. The results speak for themselves with the top 10 customer experience leaders in America outperforming the S&P by 45 percentage points and delivering close to triple the returns of CX laggards, according to Watermark Consulting**.

According to the Gartner CX Maturity Model, 2019, around 65 percent of B2C and 75 percent of B2B companies are behind on their CX transformation***. A key challenge these brands face is that customers expect high-quality, consistent interactions over multiple digital channels such as mobile, web, chat, and voice. In addition, it is increasingly difficult to hire highly skilled, channel-specific development talent. Mastering an ever-expanding set of technologies and creating and managing multiple codebases, companies are often unable to deliver on their omnichannel strategies or are left with subpar experiences.

OutSystems helps organisations to address these challenges and deliver high-quality, highly personalised omnichannel customer experiences with the following new CX capabilities:

Experience Builder for native-feel mobile applications: The new Experience Builder abstracts away the complexities of assembling the multiple pieces of the interfaces that make for an engaging, pixel-perfect mobile experience, allowing developers to focus on what matters most: delivering great user experiences. An easy-to-use web interface, coupled with development accelerators, such as fully customisable application flows and screen templates with built-in native behaviors, ensures teams can deliver experiences faster with the quality standards customers expect.

Reactive web technology built-in, for high-performing, rich, client-side development: Deliver engaging experiences that are consistent across mobile and web, with rich, interactive interfaces and a modern technology stack. Interfaces are easily assembled using state-of-the-art UI building blocks that are reusable across channels, reflect CX best-practices, and result in increased delivery speed and experience quality. A single language and codebase means existing developers can be more productive and the business can meet their needs at a faster pace and lower cost.

Progressive Web Application (PWA) support for increased customer adoption and retention rates: Engage customers and employees through a new channel – easily discoverable applications that don’t need to be deployed and downloaded through the app stores, reducing obstacles to adoption. These apps are automatically packaged by the OutSystems platform and deliver high-performing, native-like experiences that take advantage of device integration, and work offline – all using the same codebase as their browser or native counterparts, and without compromising on experience quality.

Conversational experiences everywhere: Meet customers in the chat and voice platforms they interact most. Whether using Whatsapp and Facebook Messenger for chat, or Siri, Google Assistant, Alexa and Cortana for voice, by providing development teams with building blocks and a framework to create the most common chatbot and voice interaction patterns, OutSystems removes the complexity and uncertainty of building these kinds of interfaces. Businesses can easily adopt, experiment and scale first-line of support automation, internal support bots, and other conversational use cases, faster and without needing specialised AI developers.

OutSystems customers are taking advantage of these types of capabilities to take on the competition and win the CX battle. In the UK, thinkmoney used OutSystems to completely transform its digital customer services, delivering a banking experience that takes on the “high street banks”.

“We have improved our customer experience, not only through better design, but by really challenging what we put in front of our customers. We were able to do that really quickly in our online ‘apply’ journey. In the first four weeks, we saw a 30 percent uplift in conversion, which was just phenomenal,” said Jo Ward, digital product director with thinkmoney.

In the Philippines, FWD Insurance leveraged OutSystems to help it differentiate through CX in a highly competitive market dominated by financial institutions that had been around for decades and even centuries.

“No other provider in the market was delivering simple, intuitive, and convenient mobile insurance experiences. It was a major opportunity that we could only seize by moving quickly,” said Maricel Paygane, head of CX, FWD Insurance.

FWD Insurance delivered the new TAPP mobile app in just 90 days. It featured a highly engaging experience and new services, such as in-app investment performance monitoring, that no other providers were offering. This allowed FWD to leapfrog its competitors and granted the company great customer acceptance with a 4.6 average user rating on Google and Play stores, while improving payment collection times and decreasing contact center traffic.

* Gartner Event Presentation, Gartner Keynote: Three Bold Strategies for Customer Experience Victory, Don Scheibenreif, Ed Thompson, Michael Chiu, Gartner Customer Experience & Technologies Summit, 22-23 May, London, UK.

** Watermark Consulting 2019 Customer Experience ROI Study.

*** The Gartner Customer Experience Management Maturity Model for IT Leaders, 06 March 2019, Ed Thompson, Augie Ray, Beth Coppinger, Michael Chiu

About OutSystems
Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organisations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire applications that easily integrate with existing systems.

Visit us at www.outsystems.com, or follow us on Twitter @OutSystems or LinkedIn at https://www.linkedin.com/company/outsystems.

 

Agency

Jim Pople (UK)
+44 (0) 1189 497751
jim@c8consulting.co.uk

New Capabilities from Low-Code Leader OutSystems Bring Unprecedented Speed, Simplicity and Agility to Dynamic Case Management

LONDON – 3rd October – OutSystems, provider of the number one low-code application development platform, today announced that it has added new capabilities to its leading low-code development platform, empowering process owners to automate manual processes and incorporate AI-driven decisioning and form completion, all from a simple-to-use, web-based interface.

A key focus area for process automation is dynamic case management. The problem today, according to Forrester, is that traditional workflow and business process management (BPM) have become outdated and less effective for less-structured work patterns, a result of the changes in the nature of work, which is moving from production- and task-based to knowledge- and context-driven.*

A recognised low-code leader by both Forrester and Gartner, OutSystems is enhancing its platform to include features catering to process owners with no development skills.

Part of the industry-leading OutSystems low-code development platform, OutSystems for Case Management helps organisations improve operational efficiency and process agility by providing the tools to design, build, monitor, and improve perfect-fit case management applications.

“We have seen almost a third of our customers build sophisticated case management solutions using OutSystems rather than opt for a BPM platform or COTS solution that requires significant customisation,” said Márcio Spínola, vice president of product at OutSystems. “To help reduce time to market for these types of initiatives, we are adding new capabilities into the core of our product and providing a completely new tool that enables non-IT users to be fully integrated into the process.”

Customers can get to value faster with a Case Management editor that abstracts complex development processes into an easy-to-use wizard, making building digital solutions simple and accessible to everyone. This framework and editor enables both IT and non-IT users to automate workflows, reduce operational costs, and improve cross-departmental communication and visibility.

With these new capabilities, customers can:

  • Empower process experts
  • Reach case resolution faster
  • Improve work visibility and cross-team communications
  • Simplify compliance and reduce risk
  • Continually improve business processes

“Low-code has disrupted traditional BPM platforms in exactly the same way that it disrupted the mobile development platform space,” continued Spínola. “Driven by the need for greater flexibility, consumer-grade experiences, and rapid integration, BPM platforms are embracing low-code approaches and evolving into what Forrester calls digital process automation platforms. These capabilities have always been OutSystems strengths that, combined with our robust workflow engine, provide our customers with a more complete solution. For this reason, we see many of our customers choosing to build process automation solutions using our platform.”

* The Forrester Wave: Cloud-Based Dynamic Case Management, Q1 2018, Craig Le Clair

About OutSystems – Thousands of customers worldwide trust OutSystems, the number one low-code platform for rapid application development. Engineers with an obsessive attention to detail crafted every aspect of the OutSystems platform to help organisations build enterprise-grade apps and transform their business faster. OutSystems is the only solution that combines the power of low-code development with advanced mobile capabilities, enabling visual development of entire applications that easily integrate with existing systems.

Visit us at www.outsystems.com, or follow us on Twitter @OutSystems or LinkedIn at https://www.linkedin.com/company/outsystems.

Agency

Jim Pople (UK)
+44 (0) 1189 497751
jim@c8consulting.co.uk
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